Can someone help me choose a full set?
Yes, start by looking at ready-made chess sets. These include a matching board and pieces. For help, call during working hours for advice.
Which couriers are used for delivery?
FedEx and Royal Mail are used for UK addresses, and UPS for international orders. Delivery options can be selected during checkout.
Is personalisation or engraving available?
No, custom engraving or product personalisation is not offered. All items are sold as shown on the website.
Can I sell or exchange my old chess set?
No, the store does not buy or exchange second-hand chess sets. Only new products are sold, and piece swapping is not available.
Do all sets include a storage case?
Some sets include storage boxes, but not all. Each listing states what’s included. If not listed, recommended boxes appear once the item is in the basket.
Why are some chess pieces called ‘Investment Grade’?
These sets are made from rare, high-value woods stored for years. As availability declines, collectors consider them valuable for the future. Their materials and finish make them sought after.
Where are the chess sets sourced from?
Sets are selected from trusted suppliers in Europe, India, and the United States. These locations were chosen for product appeal and long-term reliability.
Is an invoice or receipt included in the delivery box?
No, packages arrive in plain boxes without receipts or pricing. This makes them suitable to send directly as gifts. Order confirmations are sent by email.
Can I return my chess set for a refund?
Yes, returns are accepted within 30 days of receiving your order. Items must be in the same condition as delivered and include original packaging. Refunds are processed within three days.
Is it safe to order through the website?
Yes, the website keeps your personal and card details safe by following the latest security rules. Your information is not shared. Ordering is simple and secure.