Can I amend my order after placing it?
If you need to make a change, contact customer service quickly. Adjustments may be possible if the order has not yet been packed. Once items are prepared for dispatch, changes may no longer be available. Acting quickly gives the best chance of success.
How do I update my delivery address?
Email customer support as soon as possible with the updated information. Address changes can only be made before dispatch takes place. Once the order has been shipped, the delivery details cannot be altered. Prompt contact helps prevent delivery delays.
Where do you deliver to?
Orders are delivered throughout the UK with international options available. Customers can review the International Shipping page for further details. This provides guidance on delivery destinations and associated charges. Delivery coverage continues to expand to meet customer demand.
How long does delivery usually take?
Most UK mainland orders arrive the next working day if placed before 6:00 PM. Additional options include Pre-1:00PM and Saturday delivery. These can be selected at checkout for extra convenience. Delivery times may vary during peak shopping periods.
What are the delivery costs?
Delivery prices depend on the service chosen at checkout. Next Working Day Delivery is £3.99, Pre-1:00PM Delivery is £9.99, and Saturday Delivery is £5.99. Each option is designed to balance speed and affordability. Customers can select the service that best fits their schedule.
How can I track my order?
A confirmation email with tracking details is sent after dispatch. Customers can use the link to monitor their parcel’s journey. If no email is received, the spam or junk folder should be checked. Support can resend details if required.
What is the returns policy?
Items can be returned within 30 days of delivery. Products must be unused, in their original packaging, and in perfect condition. This policy gives customers confidence when shopping online. Returns outside this period may not be accepted.
How do I return unwanted items?
Customers should email sales@rinkit.com to begin the return process. Instructions will be provided to ensure the parcel is sent back correctly. Return postage is the customer’s responsibility, and tracked services are recommended. This ensures proof of delivery if needed.
What should I do with faulty or damaged goods?
Contact customer service immediately with your order number and photos of the item. A replacement or suitable solution will be arranged quickly. The process is designed to resolve issues without unnecessary delays. Keeping packaging can help with claims.
When will I receive a refund?
Refunds are processed within 3 to 5 working days once returns are received and checked. It may take longer for the money to appear on statements. Customers should keep tracking details in case of delays. This ensures any issues can be resolved quickly.