Does Santoro Milan offer international delivery?
Yes, international delivery is available through DHL Express. The cost is £50 per order. Estimated delivery times range between 7 and 14 working days. Customers outside the UK can expect reliable service and timely delivery.
How much does UK mainland delivery cost?
Delivery within the UK mainland is handled by DHL Express. Orders under £300 cost £9, while orders over £300 are delivered free. Estimated delivery time is usually 7 to 14 days.
What are the charges for UK shoe delivery?
For shoe orders under £59.99, delivery costs £5.99. Orders over this amount follow standard UK delivery rules. Delivery typically takes 7 to 14 working days.
Are there days when orders are not dispatched?
Orders are not dispatched on Christmas Day, Boxing Day, New Year’s Day, and public or bank holidays. Dispatch resumes on the next working day.
What is the return policy for online purchases?
Online orders can be returned within 14 days of receipt. Items must be unworn, with tags still attached, and in original packaging. Returns after 14 days are not accepted.
Can items bought as sets be returned separately?
Items sold as sets, such as suits, must be returned together. Returning part of a set invalidates the refund or exchange request.
What should customers do if an item is faulty?
Customers must report faulty items within 24 hours of delivery. This lets the issue be addressed promptly. Items not in saleable condition, such as those that are worn, stained, or missing tags, will be rejected.
Who covers the cost of return postage?
Customers are responsible for return postage costs. Refunds apply only to the value of the returned item, not to postage or packaging. Proof of postage should be kept until the return is confirmed.
How does the exchange process work?
Exchanges can be made by paying £9 for return postage. Customers can request exchanges online at the official Santoro Milan exchange page. Returned items must meet the same conditions as standard returns.
How long do refunds take to process?
Once returns are received, processing can take up to 14 working days. Customers receive an email notification once their account has been credited. Refunds only cover the cost of returned items, excluding postage.