Do you offer product exchanges?
Exchanges are not available. However, damaged or incorrect items can be reviewed for replacement. Customers should contact the support team immediately to report any issue. Each case is handled quickly to ensure satisfaction.
How can I make a return?
Start a return by following the online returns link provided with your order. Choose the option based on when your purchase was placed. The order confirmation email will show the correct purchase date.
What is the returns policy?
Returns must be initiated within 28 days of receiving an order. Items can be inspected to ensure suitability, similar to a store purchase. Returned goods must be in their original condition for approval.
When will my refund arrive?
Refunds are processed once returned items have been received and reviewed. It may take up to 14 working days to appear in your account. Any delays depend on your bank or payment provider.
How are replacements handled?
Replacements are sent once the incorrect item has been received back. The cost of return postage is covered. Customers needing faster service can request cross-dispatch where available.
What delivery options are available?
Standard Delivery costs £2.99 or is free on orders over £40. It usually arrives within 3–5 working days. Next Day Delivery costs £3.99 or is free on orders over £100 when placed before 2pm Monday to Friday.
My order shows as delivered but hasn’t arrived – what should I do?
Check around your property or safe delivery locations. Ask neighbours or building staff in case they accepted it. If still missing, contact customer support for investigation and assistance.
How long does shipping usually take?
Standard Delivery typically takes 3–5 business days. Next Day Delivery arrives within 1–2 business days. Timings can vary depending on order time and location.
What if my item arrives damaged or incorrect?
Contact customer service immediately with clear photos of the damaged or incorrect product and packaging. The team aims to respond within 2–3 working days. A replacement or refund will be arranged once reviewed.
Do you ship outside the UK?
Currently, delivery is only available within mainland UK. However, Sekonda products can be purchased through major retailers such as Amazon, which may offer international shipping options.