How much does shipping cost?
Shipping fees depend on the order value. Orders up to £25 cost £9.50, while orders up to £60 cost £10.50. Orders over £60.01 cost £14.50.
Is it necessary to create an account to order?
Creating an account is optional. Customers can place orders as guests, but having an account allows access to order history and makes reordering previous purchases easier.
What are the available delivery options?
Shirtinator offers standard and express delivery. Standard shipping in England takes about 5 to 8 working days, while EU delivery usually takes 3 to 4 working days. Express delivery is faster and prioritized.
How can a previous order be repeated?
To repeat an order, the customer logs in and opens the “Orders” section. They can select a past order, review it, and repeat it with the option to edit or remove products before checkout.
How can someone place an order on Shirtinator?
Customers can choose their preferred size and quantity before adding items to the cart. They can update the cart at any time before checkout. Then, they enter delivery details and a payment method to complete the order.
Can orders be changed after confirmation?
Once confirmed, orders are usually final. Changes are only allowed in exceptional cases, and urgent adjustments should be communicated to the support team immediately.
Which courier handles the deliveries?
Deliveries are managed by trusted partners like DHL and Royal Mail. Customers receive a tracking number by email after dispatch, which allows them to monitor their package’s progress online.
What is the return policy?
Items can be returned within 30 days of receipt, provided they are unused and in their original condition. Customised or personalised products cannot be returned due to their unique nature.
How does tracking work for Shirtinator orders?
A tracking link is sent via email once the shipping label is created. The link becomes active after DHL scans the parcel, and customers can check the delivery status online at any time.
What payment methods are accepted?
Shirtinator accepts multiple secure payment methods, including major credit cards and PayPal. All transactions are encrypted to ensure a high level of payment security.