Are there any charges for returns?
All returns are completely free for Simba Sleep customers. However, delivery fees and premium delivery services are non-refundable. Returned products are collected from the customer’s home and are either recycled or donated responsibly to reduce waste.
How are refunds processed after a return?
Refunds are processed within seven days after the product is collected. The money is returned through the original payment method, or via bank transfer if the card has expired. Customers with finance plans will have their agreements canceled, and any installments will be refunded within 14 business days.
Can customers have their old mattress removed?
Yes, customers can add old mattress removal at checkout for an extra charge. The standard removal service costs £50, while VIP delivery with removal costs £100. Customers receive a mattress bag to prepare their old mattress for collection before delivery.
Does Simba Sleep offer a product guarantee?
Yes, every Simba Sleep mattress comes with a 10-year manufacturer’s guarantee. This guarantee covers any defects in materials or workmanship with normal use. It offers long-term durability and assurance for customers investing in quality sleep.
Are delivery charges refundable?
Delivery charges are not refundable, even if the product is returned. However, free standard delivery is available for most UK postcodes. Customers can also select additional paid options like timed delivery or mattress removal for extra convenience.
Can customers change their delivery date?
If an order hasn’t been shipped, customers can contact the support team to reschedule delivery. If the order has already been sent out, the courier must be contacted directly. This flexible process helps adjust deliveries smoothly to fit customer schedules.
How flexible is Simba Sleep’s delivery schedule?
Delivery can be scheduled from the next day up to three months in advance. Customers can choose their preferred delivery date during checkout. Real-time tracking and narrowed delivery windows help make planning easier.
What delivery options does Simba Sleep offer?
Simba Sleep provides standard and VIP delivery options. Standard delivery includes live tracking and flexible time slots for convenience. VIP delivery includes mattress setup and removal of the old one. Customers receive real-time updates through SMS and email to ensure a smooth delivery experience.
How long is the trial period for Simba Sleep products?
Customers can try Simba Sleep mattresses for 200 nights from the delivery date. They can return items for any reason within this period for a full refund. Refurbished toppers from the Outlet range have a 30-night trial instead, allowing customers to test comfort before fully committing.
What mattress options are available at Simba Sleep?
Simba Sleep offers two main mattress types: Hybrid and Natural Hybrid. Both are designed to meet various comfort preferences and budgets. Each mattress features the patented Aerocoil spring-comfort layer for excellent support and pressure relief. The main difference between the models is the number of springs and the added comfort layers for a better sleep experience.