How can a customer modify or cancel an order?
Orders cannot always be changed or cancelled once placed. Customers should contact hello@skintique.co.uk or use the live chat as soon as possible. If an order is cancelled before dispatch, a £5 restocking charge may apply.
Does Skintique offer free UK delivery?
Yes, free UK delivery is available for all orders over £50. Orders that are £50 or below incur a small delivery fee of £4.95.
How are refunds processed?
Refunds are issued to the original payment method within 10 business days after approval. It may take additional time for the bank or card provider to process the refund. A confirmation email will be sent once the refund is complete.
How long does delivery take?
Orders are usually dispatched within 1 to 3 working days, not including bank holidays. Standard delivery takes about 2 to 4 working days after dispatch. Some brands may offer express delivery for an extra cost.
What is the returns policy?
Items must be returned in perfect, resalable condition with intact packaging. Returns made within 14 days of receipt may incur a 25% restocking charge, and delivery fees are non-refundable. It is recommended to use tracked or signed-for return shipping.
What time is the order cut-off for same-day dispatch?
The cut-off for same-day dispatch is 3:30 pm from Monday to Thursday and 2:30 pm on Friday, depending on stock availability. Orders placed after these times will be processed the next working day.
What happens if a parcel is returned due to delivery issues?
If a parcel is returned because of an incorrect address or failed collection, a £5 admin fee plus redelivery costs will apply. Customers should contact Skintique within seven days to request redelivery or a refund.
Are express deliveries available?
Selected brands offer express delivery. This option comes with an extra fee and must be placed before 2 pm from Monday to Friday to qualify for same-day processing.
What should customers do if a return takes longer than expected?
If more than 15 business days have passed since return approval, customers should contact hello@skintique.co.uk. The quickest way to receive a replacement is to return the original item and place a new order after approval.
What happens if a product is out of stock?
Most products are in stock, but if an item is unavailable, customers will be notified within 11 working days. They can choose to wait for a restock or request a refund, which will be confirmed by email.