How long does delivery take within the UK and ROI?
Delivery usually takes 1 to 2 working days for addresses in the UK and Republic of Ireland. Shipping is free to England, Scotland, Wales, Northern Ireland, Southern Ireland, Isle of Man, Jersey, and Guernsey. Orders are sent with DPD, and you can track your delivery.
Do I need to sign for my delivery?
You don’t need to sign for a delivery. If you are not available, the parcel can be left in a safe place, like with a neighbor, in a porch, or in a garage. You will receive delivery updates by text or email for reassurance.
Which courier service is used for deliveries?
All deliveries are made through DPD for reliable and fast service. Customers will get estimated delivery times, updates, and options to reschedule. You can change your delivery preferences using the dpdlocal.co.uk website, although some restrictions may apply.
What should I do if my item arrives damaged?
Inspect the product carefully when it arrives. If the item is damaged, defective, or incorrect, contact customer support immediately for assistance. The issue will be reviewed quickly, and a suitable solution will be provided. This approach ensures problems are handled fairly and efficiently.
How do I replace the Smell Away filter?
Start by unscrewing the eight screws from the unit’s top cover. Lift out the storage filter and fan, separating them carefully. Fit the new fan onto the filter and make sure it is secure. Reassemble the parts, align the cables correctly, and gently tighten the screws.
Does the product remove all types of odours?
The air purifier is effective against most everyday smells in homes and businesses. However, it does not work with acetone, formaldehyde, or acid vapor. These substances can damage the storage filter, leading to replacement costs.
What is the 30-day money-back guarantee?
The guarantee allows returns within 30 days of purchase, even if the product has been used. Items must be returned in good condition, in the original box, and with secure packaging. If the packaging is poor or the filter is damaged, part of the refund may be deducted.
Can I return items outside the 30-day guarantee?
Returns outside the 30-day period may still be possible by contacting support at contact@smellaway.com. Once approved, you will receive instructions for sending the package. Items returned without approval cannot be accepted.
Which items are non-returnable?
Replacement filters, replacement fans, sale items, and gift cards are non-returnable. The money-back guarantee only applies to Smell Away Specialist Air Purifiers. Customers should check product details before purchase to avoid disappointment.
How are refunds processed?
Refunds are issued to the original payment source as required by UK regulations. This policy helps prevent fraud and follows anti-money laundering rules. Refunds are handled fairly and processed once the returned product has been received and inspected.