How long does delivery take?
Orders are usually sent out within two working days. DPD Express delivers in 1 to 2 days, while Royal Mail Tracked 48 takes 2 to 3 days. Customers can also choose DPD Pickup and weekend services for more options.
Which countries does Sport It First deliver to?
Shipping is available to the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, the USA, and other selected locations. Customers can pick from several delivery methods depending on their location and how quickly they need their items.
What are the available delivery options?
Delivery options include DPD Express, DPD Pickup, Royal Mail Tracked 48, and DPD weekend delivery. Each service offers tracking, so customers can stay updated from dispatch to arrival.
How can an order be cancelled?
Customers can request cancellations by emailing [support@sportitfirst.co.uk](mailto:support@sportitfirst.co.uk) before the order ships. After the order is sent, cancellations are not possible, but returns can be arranged after delivery.
What is the returns policy?
Returns are accepted within 30 days if items are unused and in their original packaging. UK returns cost £2.99, while international customers need to pay for return shipping.
What should customers do if an item arrives damaged or incorrect?
If a product is damaged or incorrect, customers should email [support@sportitfirst.co.uk](mailto:support@sportitfirst.co.uk) right away for help. Quick communication ensures prompt action.
How are refunds processed?
Refunds are given after the returned items are inspected. The amount is sent to the original payment method within a few working days.
Are exchanges available?
Yes, exchanges are free and handled through the Returns Centre once the returned item is received. Customers can choose a replacement after approval.
How can customers place an order?
Customers can place orders through the website or mobile app. Both options offer a secure checkout and an easy shopping experience.
Are phone orders accepted?
No, phone orders are not allowed. All purchases must be made securely online through the website or app.