How do I pay the final balance for my holiday?
The balance is due 12 weeks before most departures. Payment can be made quickly by logging into your online account. Completing the payment on time ensures that holiday arrangements remain confirmed without disruption.
What happens if entry requirements are not met?
If travellers are unable to enter a country due to incomplete visas, passport rules, or health requirements, the operator cannot take responsibility. Meeting these requirements is the traveller’s responsibility. Checking them regularly before departure avoids unnecessary issues.
How early should I check in at the airport?
For European flights, check-in should be completed at least two hours before departure. For long-haul flights, travellers are advised to arrive three hours in advance. Extra time helps avoid stress and ensures a smoother journey.
Are airline tickets still issued in paper form?
Airlines now use ticketless systems, meaning paper tickets are no longer provided. Online check-in can usually be completed using details from your final documents. If online check-in is not available, check-in can be done at the airport. This system is faster and more convenient for travellers.
When will I receive my final travel documents?
Final holiday documents are normally sent about 14 days before departure. These include flight schedules, hotel details, and a complete itinerary. They may also include useful FAQs specific to your holiday. Reading these documents carefully helps you prepare for the trip.
How up to date must my passport be?
Most destinations require a passport valid for at least six months beyond the date of departure. Rules vary, so it is important to confirm requirements before travelling. A valid passport is essential to ensure smooth boarding and entry.
When is the remaining balance due?
The final payment is usually required 12 weeks before departure. Travellers are typically reminded two weeks before this deadline to allow preparation. Payments can then be made easily and securely online through your account.
Do I need a visa for my destination?
Visa rules depend on both the destination and personal circumstances. For example, travel to the United States may require an ESTA, Canada may need an ETA, and India often requires an eVisa. It is recommended to confirm requirements in good time to avoid delays or unexpected costs.
How can I check entry and health requirements?
Travellers can use Sherpa, an online tool, to view the latest visa and entry details for all destinations. It also allows applications for eVisas or eTAs when required. Information can also be found on the UK Government’s Foreign Travel Advice website. As rules may change, it is important to check regularly before travelling.
What is the maximum group size on holidays?
Group sizes differ depending on the trip. Some holidays may run with 15 people or fewer, while others can include up to 45 travellers. Each group is arranged to create a positive experience, and many guests highlight the group atmosphere as one of the best parts of their holiday.