How soon after booking must payment be made?
Payment is due within 14 working days of booking or before the course begins, whichever is earlier.
Will my course be cancelled if payment is not made on time?
Yes, late payment may result in cancellation, subject to the cancellation policy.
What is the fee for cancelling a course?
Cancellations made more than 4 weeks prior to the course may incur a charge of up to £50. A 50% charge applies for cancellations with 2–4 weeks’ notice, and a 100% charge applies for cancellations made with less than 2 weeks' notice.
Do transfers have fees?
Transfers made within 4 weeks of the course start date incur charges as outlined in the policy.
What if not enough people book a course?
Courses with low numbers may be rescheduled, and alternative dates could be provided.
When should I book my travel for a classroom course?
Travel or hotel arrangements should only be made after receiving joining instructions and confirmation.
What is the refund policy if the course isn’t suitable?
A full refund is provided if notification is given in writing before 12 midday on the first day.
Is there support if the exam is failed?
If the exam is failed, attendance at one more course is allowed, but the exam fee must be paid.
How are discounts applied to courses?
TSG Training discounts must be stated at the time of booking and are valid only for online direct bookings, not through resellers.
Are discounts available for all bookings?
Discounts are not valid for reseller bookings or existing special pricing arrangements.