Why was payment refunded after placing an order?
Refunds usually follow order cancellation caused by payment issues or unavailable products. This ensures funds are returned promptly. Notifications are shared by email.
What should be done if payment fails?
Another card or payment option can be tried if payment fails. Contacting the bank may provide additional details. Security checks can also cause rejection.
Why might order details need confirmation?
Orders may require confirmation if delivery information appears incorrect. Contact attempts are made to verify details. Orders are cancelled if no response is received.
What happens if items become unavailable?
Customers are informed if items go out of stock. Options may be offered where possible. Orders are refunded if no confirmation is received.
How long does a refund usually take?
Refunds are processed after return confirmation. This usually takes one to three working days. Bank processing times may affect completion.
Why does the order status suggest customer contact?
This message means further information is required. Checking email notifications is recommended. Replies help resolve order concerns.
What does split shipment mean?
Split shipment means items are sent in multiple parcels. This allows faster delivery of available products. Remaining items ship later.
What should be done if an item arrives faulty?
Faulty items qualify for a seven-day guarantee. Evidence such as photos or videos should be submitted. Support will review the request.
What if a product stops working later?
Testing the product using instructions is recommended first. If problems continue, support can be contacted. Warranty periods may apply.
Are all cancelled orders refundable?
Most cancelled orders receive refunds automatically. Certain special order types may not qualify. Order terms provide clarification.