Do I need to pay for shipping from a local warehouse?
Shipping is often free when the delivery address matches the warehouse location, while cross-border orders may include additional fees. Many items weighing under 2kg also qualify for free global shipping, and Geekbuying coupon codes can be considered when reviewing total costs. For full details, the “Shipping Guide” provides a helpful breakdown before placing an order.
How long does it take for orders to ship?
Orders from local warehouses to the same country usually ship within 48 hours. International shipments may take 3 to 7 days to dispatch. You can track your order under "Order Status" after you purchase.
Are there any customs duties or taxes?
Export taxes do not apply to items from any warehouse. However, cross-border shipments may have local customs duties or taxes. The buyer is responsible for these charges. Refer to the “Customs” page for more information.
Can Geekbuying deliver to remote areas?
Yes, shipping to remote and global locations is available. Costs and delivery times differ based on the shipping method. For specific details, check the “Shipping Guide” or contact customer support.
How to track a PayPal Express Checkout order?
You can track orders through the Personal Center by linking your PayPal and Geekbuying accounts. You can also view order status using the “Order Status” button. Tracking information will be emailed to you shortly after your order is confirmed.
What should I do if my item arrives damaged?
If you receive a product that is damaged or not working, report it within seven days. If the outer packaging is damaged, file a case with the courier right away and ask for written confirmation. Provide photos of the package and items along with the case number. Once verified, a replacement or refund will be arranged after the return is received.
How can I report missing, wrong, or incorrect items?
Before signing for the parcel, check the weight and contents carefully. If something is missing or incorrect, email your order number and SKU code. Include clear photos of the box, shipping label, package weight, and items you received. Customer service will review the information and resolve the issue quickly.
Can I return an item if I no longer want it?
Yes, you can return items within 7 to 14 days if they are unused and in brand-new condition. You will be responsible for the shipping fee to send the item back. A refund, excluding shipping costs, or a replacement will be processed after the return is received. This applies only if the product is in resellable condition.
How long is the warranty on products?
Most products come with a 1 to 2 year repair warranty starting from the delivery date. Free repairs must be approved by the manufacturer through customer service before returning the item. Note that batteries, screens, and motherboards are not covered by the free repair policy. Customers need to pay for the return shipping, but the repaired item will be sent back without extra charges.
When is a warranty not valid?
A warranty will not apply if the product is damaged due to misuse or if it has been altered in any way. Opening the device, removing or swapping parts, or using it incorrectly will void the warranty. Continuing to use a faulty item that causes further damage also cancels the warranty. In those cases, replacement parts can be purchased at full price, including shipping fees.