What should I do if part of my order is missing?
Sometimes larger orders are sent in more than one package. If the second package doesn’t arrive on the same day, it might come soon after. If the remaining items don’t arrive in a reasonable time, please reach out for help.
Could my order arrive in multiple packages?
Yes, large or mixed orders are often divided into separate shipments. Each package can arrive on different days depending on how they are packed and the delivery schedules. Check your confirmation email for tracking details if they are available.
What should I do if my item is faulty?
If you receive a faulty product, contact customer service as soon as you can. Include your name, order number, product name, and a photo of the fault. This will help the team fix the issue quickly.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, contact customer service right away. Once an order is confirmed, changes may not be possible due to fast processing times. However, the team will do their best to help if the order hasn’t been sent out.
How do I start a return in the UK?
Log in to your account and go to your order history. Fill out the return form and follow the instructions given. You will receive an email link to Royal Mail to create a return label for shipping.
What if I don’t have a printer for my return label?
If you can’t print the label, show the provided QR code at your local post office. The staff will scan it and print the label for you. This makes it easy and convenient to return your package.
How long do I have to return an item?
You must return items within 14 days of receiving your order. Returns after this timeframe may not be accepted. During holidays like Christmas, extended return periods may apply.
How long will it take to receive my refund?
Refunds are processed within 14 working days after the return is received. You will get an email update once the refund has been issued. The money will be returned to your original payment method.
Can I exchange my item for a different size or colour?
Exchanges are not available right now. If you need a different size or colour, place a new order and return the unwanted item. A refund will be processed once the return is received.
How can I contact customer service for help?
If you have any issues with your order, returns, or delivery, customer support can assist you. Contact details can be found in the help section of the website. Provide your order number and details for a quicker response.