How long will unique gifts take to arrive?
Unique gifts sent by suppliers may take up to 10 days. This is slightly longer than standard voucher delivery times.
How do I use a 19-digit gift card starting with 6 or 9?
You can use these gift cards as payment at checkout. Visit the help section online for step-by-step instructions.
Can vouchers be refunded?
You can get a refund within 30 days if your voucher hasn’t been booked, exchanged, or extended. Contact customer service and give your order reference and voucher serial number.
How do I fix a mistake in my voucher email address?
Click the Help Icon on the website and ask for a new e-voucher to be sent. Only the purchaser or named recipient will receive the updated email.
When will my order be delivered?
E-vouchers arrive in about an hour. First Class post usually takes 2 to 4 working days. Fast delivery can arrive the next day if you order early.
What if I have booking problems?
You can contact suppliers directly using the details in your booking instructions. Please be patient, as some suppliers are very busy.
Can my voucher be gifted to someone else?
Vouchers are non-name specific until booked. After booking, contact the supplier if you want to transfer to another person.
Can I secure a booking without my voucher?
A voucher is required to confirm any booking. The supplier will ask for the serial and pin numbers to secure your date.
How do I book an experience?
Go to the My Voucher section and activate your voucher using your serial and pin. Once you log in or sign up, you’ll see booking instructions.
Do I need to complete my experience before my voucher expires?
You need to book and use your experience before the expiry date on your voucher. Always check your expiry date so you don’t miss out.