Can I update my shipping address after ordering?
You might be able to change your shipping address if your order hasn’t left the warehouse yet. Contact customer support for help.
When will my order be shipped?
If your item is in stock and you pay before 3:30 p.m. Amsterdam time, they usually ship it within a week.
Are customs charges or taxes included in the shipping cost?
Shipping fees appear at checkout, but your country may charge local customs duties or taxes separately.
What is the delivery time for countries outside Europe and the US?
Shipping to places outside Europe and the US usually takes 4 to 10 working days. Some remote locations might need more time.
What payment methods can I use?
You can pay with major credit cards and several online payment options at checkout.
Is everything available for fast shipping?
Most in-stock products are shipped quickly. Rare or special items may take a little longer to process.
What if my package is late?
If your package hasn’t arrived on time, contact customer service for help and tracking information.
How quickly will my order arrive in Western Europe or the UK?
Orders to Western Europe or the UK usually arrive 2 to 5 working days after they are sent.
Can I return a product if I am not satisfied?
Yes, you can return your order within 30 days of delivery. They’ve made the return process simple for you.
How much do I pay for shipping within Europe?
Shipping within Europe costs between £2.18 and £4.32, depending on the country. For exact rates for your location, check the shipping table on the website.