What shipping options are available?
Both Standard and Express shipping options are available. Standard delivery usually takes 3 to 5 business days after dispatch, while Express shipping provides faster delivery.
How can customers place an order?
Customers can place orders online through the website or by phone at 0800 288 8953. Purchases do not require a subscription, but subscribing offers monthly savings and added convenience.
How long does delivery take?
Orders are typically dispatched within one working day. Standard delivery arrives within 3 to 5 days via Royal Mail, but during busy times, it may take up to 7 days.
Are We Are Nutrified products suitable for vegans?
Yes, all supplements are vegan and suitable for vegetarians. Customers should check product labels for detailed ingredient information before purchasing.
Is shopping on We Are Nutrified secure?
Yes, all transactions are encrypted and PCI compliant. This keeps every payment and personal detail safe, allowing customers to shop with confidence.
How are the supplements packaged?
Supplements come in compostable refill pouches designed for sustainability. The refillable branded jar, purchased with the first order, protects capsules from light and air to keep them fresh.
How quickly does customer service respond to enquiries?
Customer service aims to reply within 24 hours from Monday to Friday. Messages sent over the weekend are answered on the next business day.
What should customers do if they forget their password?
Click on “I have forgotten my password” on the login page. A secure reset link will be sent via email. Follow the instructions in the message to create a new password and regain access.
How can customers track their parcels or get updates?
The support team can track parcels and provide delivery updates. Customers can contact support at 0800 288 8953 or email info@wearenutrified.co.uk for quick help.
How can customers sign in to their We Are Nutrified account?
To sign in, click the human icon at the top right corner of the website. Enter the registered email address and password to access the account. If you forget your password, select “I have forgotten my password” to receive a reset link via email.