When will my order arrive?
The standard delivery time is estimated to be between 2 and 7 working days. Email updates will be sent at each stage, from order confirmation to dispatch and final delivery. Customers can also track their order for live progress updates.
Can I track my delivery?
Yes, you can track your delivery progress using the order status tracker. Just enter your order number and email address to see the latest updates. Notifications will also come directly from the delivery partners once dispatched.
Can I choose a specific delivery time slot?
Delivery time slots cannot be guaranteed because they depend on courier schedules. However, customers who purchase in-store may be able to select a delivery date for orders in Zone A. For details and eligibility, customers can check with in-store staff.
Can I change my delivery date?
Yes, you can adjust the delivery date by contacting the delivery partner directly. They will help you reschedule a new date once they have the parcel.
Can I change or amend my order after purchase?
You can make changes before dispatch by promptly contacting the customer service team. Once an order has shipped, it cannot be amended. For quick help, call 0808 503 8813, email help@wholesaledomestic.com, or send a WhatsApp message.
What happens if I miss my delivery?
If you miss a delivery, contact the delivery partner to rearrange it. Alternatively, the customer service team can help via phone, email, or WhatsApp to organize a new delivery date.
What is the returns policy?
Most items can be returned within 14 days if they are in resalable condition. Some products, like tiles, unwrapped toilet seats, customized furniture, and whirlpool baths, cannot be returned. Each product page indicates if an item can be returned.
How do I return an item?
Items should be securely packaged and sent back to the provided returns address. It is recommended to confirm return eligibility with customer service before sending any goods. This ensures a smooth return and refund process.
Do you offer free returns?
Free returns are generally not offered unless the item is faulty or incorrect. Customers are responsible for return postage costs for standard returns unless stated otherwise.
How long do refunds take to process?
Refunds are processed on the same day the returned goods are received. Funds are returned to the original payment method and can take up to 14 days to appear in your account.