Will I get a confirmation email?
Yes, you get an email after you order. If you do not see it, check your spam folder.
How do I track my order?
You will get a tracking number by email. Use it to see where your order is.
How much does DHL standard shipping cost?
DHL shipping to the UK costs €18.95. Shipping is free if you spend over €175.
Can delivery go to a DHL Service Point?
Yes, delivery can go to a DHL Service Point. It costs the same as normal DHL shipping.
How long can I return an order?
You have 30 days to return your order. You can send the items back within this time.
Is the first size exchange free?
Your first size exchange is free. If you need to return again, you pay for shipping.
Can I use my own courier for returns?
Yes, you can use any postal company. The choice is up to you.
How do I get my refund?
You get your money back the same way you paid. Another way is possible if you ask first.
What if I forget my password?
Click “My Account” and then “Forgot Your Password?” to reset it. You can follow the steps to make a new password.
What if an item is out of stock after I order?
If something is out of stock, you will get a message. The team will tell you what to do next.