Can items be returned if I change my mind?
Yes, items can be returned within 14 days of delivery. Products must be unused and in their original packaging. The shopper is responsible for return shipping costs, including the initial delivery fee. Some items, like mattresses, personalised goods, and clearance stock, cannot be returned. Once the return is approved, a store credit will be issued.
What if the wrong item is delivered?
Incorrect items should be reported within 3 business days of delivery. The correct item will be shipped, and the wrong item collected at no extra cost. It’s important to keep the item unused and in original condition while waiting.
What should I do if my item has a fault?
Report faults with photos or videos within 3 business days. Solutions may include replacement, repair, missing parts, or store credit. Faults from misuse or wear and tear aren’t covered. Manufacturer warranties may also apply for some products.
How quickly are orders shipped from Bargain Avenue?
Orders are usually shipped the next working day after payment is received. Shipping is handled from distribution centres in Melbourne and Sydney. This helps ensure fast and reliable delivery.
Which couriers are used for delivery?
Bargain Avenue works with Australia’s major couriers for deliveries. This partnership aims to provide an efficient and dependable delivery service across the country.
What is the returns policy for change of mind?
A product can be returned within 14 days of receiving it, for any reason. No questions are asked when returning an item for change of mind within this time frame.
Who pays for shipping costs when returning an item due to change of mind?
The customer is responsible for all actual shipping costs when returning an item for change of mind. This includes both the original shipping cost and the return shipping cost, even if a shipping promotion was used.
What should be done if the wrong item is received?
If the wrong item arrives, notify Bargain Avenue as soon as possible, ideally within 3 business days. The correct item will be sent, and the incorrect one will be picked up at no extra cost to the customer.
Are there any exceptions to the 14-day returns policy?
The 14-day period applies to change of mind returns only. For incorrectly shipped items, customers should contact Bargain Avenue within 3 business days to arrange a resolution at no cost.
How are damaged items handled during delivery?
If a parcel is clearly damaged on arrival, refuse delivery and take photos. For hidden damage, contact support within 3 business days with photo or video evidence. A solution such as a repair, refund, or replacement may be offered depending on the case. Delivery partners will also be notified to prevent further issues.