Where can City Perfume ship orders?
Orders can be shipped to virtually any address worldwide. However, some products may have shipping restrictions due to international regulations.
How quickly does City Perfume dispatch online orders?
Online orders are packed during business hours, Monday to Friday, and dispatched within 1-2 business days. Tracking information is emailed once the order is shipped, usually becoming available 24 hours after dispatch.
What should customers do if they receive a faulty item?
If an item appears faulty, City Perfume contacts the official distributor for assessment. If a manufacturer's fault is confirmed, the item may be repaired, exchanged, or refunded, including shipping costs.
Can opened or used items be returned for a refund?
Refunds or exchanges may not be offered for items that are damaged, opened, or used beyond reasonable testing.
Does City Perfume offer refunds for change of mind?
City Perfume does not provide refunds for change of mind purchases. Customers are encouraged to choose carefully before finalizing an order. Refunds are only considered under specific circumstances, such as faulty items.
What should a customer do if the wrong item is received from City Perfume?
If the wrong item arrives, contact City Perfume within 7 days of delivery. The correct item will be sent quickly, and return shipping costs are covered. Prompt communication ensures a smooth exchange process.
What happens if a parcel from City Perfume is lost during transit?
Every parcel is automatically insured for added peace of mind. If Australia Post deems a parcel "Lost During Transit," contact City Perfume for a replacement arrangement. This ensures customers do not lose out due to delivery issues.
How does City Perfume handle faulty items?
If an item appears faulty, City Perfume will contact the official distributor for assessment. The distributor may require the item to be sent in for inspection. If confirmed as a manufacturer’s fault, a repair, exchange, or refund will be provided, and shipping costs will also be refunded.
What are the shipping rates at City Perfume?
Shipping costs $9.95, but is free for orders over $250, excluding Chanel products. Shipping rates are based on the total parcel weight, not per item. Larger or heavier parcels may increase the shipping charge accordingly.
How does City Perfume handle communication about returns?
The team values open communication and encourages customers to reach out with questions or concerns about the return and exchange policy.