When will I get my refund from Calvin Klein?
Your refund will be processed into the original payment method used at the time of purchase within 10-15 days after your shipment has been received. The exact refund time depends upon your bank's processing period.
How can I find the right size?
Calvin Klein has comprehensive size guides for shoppers that can help them find the right fit in shirts, denim, bras and bottoms. You can take step-by-step measurements and compare them with the size chart given on its website before you place an order at this store.
What payment methods are Calvin Klein accepting?
To make your payments hassle-free and convenient, Calvin Klein accepts all the major payment options. You can pay via Credit cards secured by Visa, MasterCard, American Express, and UnionPay, along with payment apps like Apple Pay.
Are CK and Calvin Klein the same?
There are several brands that fall under the Calvin Klein family like – CK Calvin Klein, Calvin Klein Underwear, Calvin Klein Jeans, and Calvin Klein Performance. So yes, CK and Calvin Klein are the same. In fact, CK Calvin Klein was rebranded as Calvin Klein years after its establishment.
Can I place an order without an account?
Yes, an account is not needed to buy something online. Buying as a guest is simple and quick. If you choose to register, you can track orders, save your address, and use a wish list. Both options let you shop as you prefer.
How do I know my order went through?
After ordering, a confirmation email should arrive with your order number and details. This email will also show your billing and delivery addresses. If you do not get this email, check your junk folder or contact customer service for help.
How can I track my order’s delivery?
You can track your order using the tracking number in your email once it has been sent. The status can be checked on the courier’s website. You may also call or email customer service for updates on your delivery.
Can I remove an item from my order?
If your order has not been sent, you can request to remove an item by contacting customer service. If the order has already been shipped, you can return the unwanted item by following the return policy. Always act quickly for the best chance to make changes.
How long do I have to return an item?
Returns must be requested within 14 days from the shipping date on your proof of purchase. Items must be new, with tags, and not worn or washed. Returns that do not meet these conditions will be sent back.
Is there a fee for returning items?
Returning is free one time for orders of HK$1,000 or more. For orders below HK$1,000, a HK$50 fee will be taken from your refund. Returns are possible by post or store drop off, and customer service can help guide you.