What shipping options does PatPat offer?
PatPat offers both Standard Shipping and Express Shipping to different countries and regions. The shipping time and costs depend on your location and the total order amount.
When do I get free shipping?
You get free shipping when your order total meets the free shipping amount after discounts. For example, in some places, orders over $35 get free standard shipping.
How long does delivery take?
Delivery usually takes about 4 to 9 days for standard shipping. Actual delivery times may change depending on where you live and other conditions.
How do I start a return?
You can start a return within 30 days after receiving your package. Items must be clean, not worn, and have all original tags attached.
Can I exchange an item?
PatPat does not support direct exchanges. If you want a different item, you need to return the first one for a refund and place a new order.
How do I get my refund?
You can choose to get your refund back to your original payment method or as store credit. Refunds usually take 7 to 15 business days to process.
Do PatPat gift cards expire?
No, PatPat gift cards do not expire after the system upgrade. You can use your gift card balance anytime for purchases.
What are PatPoints and how can I earn them?
PatPoints are rewards points you earn by shopping, having a birthday, following PatPat on Instagram, subscribing to emails, and upgrading your VIP tier. These points can be used for discounts on future orders.
Can I use a gift card with a promo code?
Yes, you can use your gift card together with discount or promo codes. But combining multiple promo codes depends on the rules of each promotion.
Why was my order cancelled?
Orders can be cancelled if payment did not go through or for other common reasons. If this happens, try to order again or contact customer support for help.