How can I make payment at Look Fantastic?
You can make payment at Look Fantastic by using the following channels: VISA, MasterCard, Maestro, Discover, American Express, Diners Club, and PayPal.
When will I receive my refund from Look Fantastic?
The refunds are usually processed once the returned order is accepted and can take up to 5 working days to show in your account. If it takes time, contact the customer service team.
Will I be charged customs and import charges?
Yes, the orders placed outside of the UK can result in additional customs and import charges at Look Fantastic.
What is the express delivery charge of Look Fantastic?
The express delivery charges of Look Fantastic will cost you HK$250 and will be delivered within 3 to 5 working days.
How does a customer start a return with Look Fantastic?
To begin a return, visit the returns portal and follow the steps with the partner ZigZag. Customers are subject to ZigZag’s terms and privacy policy. The portal guides users through the return process.
What are the conditions for an eligible return?
Returns must be requested within 30 days of receiving the item. Goods should be in pristine condition. Returns outside this policy may be reviewed by the customer service team.
How long does it take to receive a refund after returning an item?
Refunds are processed within 3-5 working days from the date the return is received. The refunded amount should appear in the customer’s account within 5 working days. An email notification is sent once the refund is on its way.
What should a customer do if a refund does not arrive?
If a refund is not received within 10 working days after the notification email, contact the Customer Service team through the account portal. Assistance will be provided to resolve the issue.
How does Next Day delivery work for Look Fantastic orders?
Orders placed before 1AM are usually delivered the next working day. This service ensures fast delivery for customers seeking quick access to their purchases.
What collection point services are available for orders?
Customers can choose from over 8,500 collection points. Orders are usually available within 1 working day and can be collected for up to 10 days. Notifications are sent when the order is ready for collection.