How can I track my order?
Track your order by logging in and visiting My Account, then My Purchases, and Ongoing. Real-time updates, expected delivery dates, and shipping details are shared there.
Can the delivery address be changed after shipping?
Once an order is shipped, changing the delivery address is not possible. If an address mistake is found, contact customer support for help.
Can the payment method be changed after ordering?
The payment method cannot be changed after placing an order. If the order can be cancelled, cancel and reorder with your new payment method.
How do I request to cancel or return an order?
For returnable items, go to My Account, My Purchases, and select Ongoing or Completed. Choose the order and select Cancel or Return.
What is the return period for items?
Returnable items may be returned within 3 days of delivery. This period starts from the date your item arrives.
Are some items non-returnable?
Hermes Birkin and Hermes Kelly Bags are not eligible for returns. Always check if an item is marked as returnable before buying.
Is there a fee for returning an item?
All returns have a restocking fee: AED 20 plus VAT for UAE or USD 5 for other countries. This fee is deducted from the refund.
How can I find an item’s condition?
Each product page describes the condition as Pristine, Excellent, Good, or Fair. This helps shoppers know what to expect before buying.
What should I do if my order details are wrong?
If your order or address details are incorrect, contact customer support as soon as possible. Fast action may help solve the issue.
Can I return any item bought on the website?
Only items marked as 'Returnable' may be returned. Always check the product page for return information before completing a purchase.