How does Kiwi.com handle a flight booking?
After you complete your booking, Kiwi.com books the selected flights with the airlines. It also sends important flight information and updates to you.
How does Kiwi.com send airline updates to travellers?
Kiwi.com receives information from the airlines linked to your booking. Important updates may then be shared with you by email, SMS, or other available contact methods.
What can customers use to pay on Kiwi.com?
Customers can pay with an accepted payment card, Kiwi.com Credit, or an eligible promo code. If the available credit does not cover the full price, the remaining amount can be paid by card.
How does Kiwi.com decide if a refund is available?
Refund options depend on whether the traveller or the airline cancelled the trip. The type of booking and any disruption protection may also affect the available refund.
Why might Kiwi.com not allow changes to a trip?
Some airlines and ticket types have rules that do not allow changes. Low-cost or non-refundable tickets may also have limits, so travellers should check the fare conditions before booking.
How can travellers change a Kiwi.com booking?
Sign in to the Kiwi.com account and open the trip details. Many changes can be requested up to 48 hours before departure, but this can depend on the airline and ticket rules.
Can travellers change their Kiwi.com booking directly with the airline?
Travellers should normally manage changes through Kiwi.com. Making changes directly with an airline may affect services such as disruption protection.
How can baggage be added to a Kiwi.com booking?
Baggage can usually be added while making the booking or later through the Kiwi.com account. Open the trip details and look for the baggage option.
Why is the option to add baggage sometimes unavailable?
Some tickets or routes may not allow baggage to be added online. This can happen when a trip includes different airlines or has special fare conditions.
When should travellers check in for their flight?
Check-in times depend on the airline, but many airlines open check-in around 24 to 48 hours before departure. Checking in gives travellers the boarding pass needed for their flight.