How long does Rip Curl take to deliver local orders?
Local orders usually arrive within 3 to 7 business days. Shipping is processed in 2 to 3 business days after confirming the order. Delivery times may vary slightly based on location, shipping method, or courier availability.
Does Rip Curl offer free shipping?
Yes, orders of RM150 and above qualify for free shipping. For purchases below that amount, shipping costs depend on the chosen delivery method and destination. The final cost is shown clearly during checkout.
How can customers track their Rip Curl orders?
When an order is shipped, a tracking link or reference number is sent by email. This allows customers to check the delivery progress directly on the courier’s tracking page.
What is Rip Curl’s exchange policy?
Rip Curl has a 14-day exchange policy starting from the date of delivery. Items must be unused, undamaged, and include proof of purchase. Customers can exchange items at physical stores in Malaysia or get help via email if they cannot return them in-store.
Are there any charges for returning or exchanging items?
Customers are responsible for return shipping costs if they cannot visit a Rip Curl store. In-store exchanges are generally free of extra charges if the product meets the return conditions.
How can shoppers request an exchange online?
To request an exchange, customers should email hello@ripcurl.com.my with the subject line “Exchange.” The email should include the order number, customer name, and a brief reason for the exchange.
How can customers place an order on Rip Curl’s website?
Shoppers can browse, add items to their cart, and click “checkout” to finish the purchase. After providing delivery details and choosing a payment method, the order is confirmed and prepared for shipment in 1 to 2 business days.
What types of products are covered under Rip Curl’s warranty?
Rip Curl offers warranty support for watches, equipment, and swimwear. Each category follows specific guidelines to ensure product reliability and quality.
How can customers claim a warranty issue?
For warranty claims, customers should email hello@ripcurl.com.my with details about the product and the issue. The support team will help with the assessment or replacement process.
What makes Rip Curl products unique in quality?
Rip Curl designs its products for The Search, meaning they are made for adventure and performance. Each item is crafted with durable, high-quality materials that can handle outdoor conditions and demanding use.