How to Unlock Secret Prices at Hotels.com?
You can unlock the benefit of secret prices on Hotels.com in two simple ways. First, by downloading the Hotels.com app on your smartphone, you'll gain access to exclusive deals available only to app users. Alternatively, you can become a member of the Hotels.com Rewards program, which also grants you access to these special rates. Either option allows you to enjoy discounted prices not available to the general public.
How do redeem free nights online at Hotels.com?
To redeem your free night on Hotels.com, start by logging in to your Hotels.com account. Once logged in, use the Hotels.com Rewards filter to browse through eligible hotels or vacation rentals. Choose a suitable option that matches your reward eligibility and can be reserved using your free nights. During the booking process, you'll be given two payment options—select the 'Pay now' option. At the payment summary stage, be sure to apply your Hotels.com Rewards. You can then choose the free night you’d like to redeem and apply it to your booking before finalizing the reservation.
How do I change and cancel the booking at Hotels.com?
To manage your booking, start by logging in to your reservation summary page. From there, locate and select the specific reservation you wish to edit or cancel. Once you've opened the reservation details, you'll be presented with options—choose either "Change" if you need to modify your booking or "Cancel" if you no longer need the reservation. Follow the prompts to complete the process smoothly.
Can I book for someone else on hotels.com?
You can book a vacation or Hotel for someone else on Hotels.com. You can enter the name of the person you are booking for, and their email address along with phone number to make it possible for Hotels.com to reach out to your guest for the confirmation and further procedure.
How can I view my Hotels.com booking details?
You can view your booking by signing in and going to the Trips section of your account. If you booked without signing in, you can use the Find your itinerary option to locate your reservation.
How long does a Hotels.com refund take?
Hotels.com usually processes refunds within 24 hours after approval. Your bank or payment provider may then take up to 7 days, or up to 2 billing cycles, to show the refund in your account.
Can I delete my Hotels.com account?
Yes, you can permanently delete your Hotels.com account from your account settings. You must complete any current or upcoming trips before your account can be deleted.
How do I stop receiving Hotels.com marketing emails?
You can unsubscribe by signing in to your account and updating your Email Preferences. If you do not have an account, you can also unsubscribe using the link in a marketing email or reply STOP to a marketing SMS.
Can I print or email my Hotels.com itinerary?
Yes, you can print or email your itinerary from the Trips section after signing in. Hotels.com also sends a confirmation email with your itinerary number and booking details after you make a reservation.
Does Hotels.com offer flexible booking options?
Yes, Hotels.com offers flexible booking options on many properties. Eligible bookings can be changed or cancelled more easily, depending on the hotel's cancellation policy.