How will I receive my refund?
The timeframe for receiving a refund depends on the method chosen. If you opt for Kiwi.com Credit, the refund will be processed instantly. Refunds to a debit or credit card may take up to ten working days to reflect in your account. If you choose PayPal, the refund will be issued within 24 hours. For bank transfers, the refund is processed within 24 hours, but it may take 3 to 5 working days for the funds to appear in your account.
How to receive e-ticket?
You will receive the e-ticket when your trip is confirmed. As soon as your trip is confirmed, you can see the ticket in your mailbox.
What to do if the reservation cannot be recovered?
You must immediately contact the Kiwi.com customer support team. You can reach them via phone call and the support team will solve the issue with the airline instantly.
What will I earn by referring a friend?
When you refer a friend, you'll receive €20 on every invite in your Kiwi.com Credit account after they book a trip of more than €200. In return, your friend will also receive €20 on their first booking.
You will receive the e-ticket when your trip is confirmed. As soon as your trip is confirmed, you can see the ticket in your mailbox.
What is Kiwi.com Disruption Protection?
Kiwi.com Disruption Protection helps protect your trip if your flight is delayed, cancelled, or changed by the airline. Depending on your protection plan, you may receive Kiwi.com Credit, a refund, or an alternative flight.
What is a PNR on Kiwi.com?
A PNR is a unique reservation number for your flight booked through Kiwi.com. You can find it on your e-ticket, and different flights or passengers may have different PNR numbers.
How long does Kiwi.com take to confirm a booking?
Kiwi.com usually confirms bookings within about 20 minutes through its automated system. In some situations, confirmation may take up to 24 hours if manual processing or technical issues are involved.
Why can't I change my Kiwi.com itinerary online?
You may not be able to change your Kiwi.com itinerary if it has already been modified or if the airline's fare rules do not allow additional online changes. In these cases, you should contact Kiwi.com customer support for further assistance.
When should I add my travel document details on Kiwi.com?
You should add your travel document details to your Kiwi.com booking as soon as possible. The details can be added up to 24 hours before departure and are required for airline check-in.
Can I add baggage after booking with Kiwi.com?
Yes, Kiwi.com allows you to add baggage after completing your booking. You can usually add baggage through your account up to 36 hours before your flight departs.