How do I check my refund status on the website?
Log in to your account and click your profile in the top right corner. Select the “Refund” menu and choose one of the available tabs: “In Progress,” “Completed,” or “Rejected.” Click your refund request to see detailed updates.
How can I track my refund status on the app?
Open the Traveloka app and go to the “Bookings” menu. Tap “Your Refunds” to view all refund requests and select the one you want to track. The page will show whether your refund is being processed or completed, along with all related details.
What documents are required when submitting a refund?
The documents you need depend on the reason for the refund. For example, you may need a medical letter for sickness, or a screenshot of the airline's cancellation for schedule changes. Some reasons, like personal cancellation, may not need any documents.
How do I check if my flight is eligible for a refund?
Refund eligibility depends on the reason you select for your request. Some flights may only be refundable under specific conditions, like cancellation by the airline or illness. Always check the available options on your e-ticket before proceeding.
How can I submit a refund for a flight ticket?
To request a refund, log in to your Traveloka account and open your e-ticket from the “Bookings” menu. Scroll down to the “Refund” section and see if your flight is eligible. Review the estimated refund amount, fill in the required details, and submit your request. You will receive a confirmation email once your refund is being processed.
What should I do after online check-in if I have baggage?
After completing online check-in, go to the airline’s check-in counter at the airport. Drop off your checked baggage and have your boarding pass printed there. Arrive early to avoid long lines before your flight.
How do I resend my e-ticket or voucher?
Log in to your Traveloka app and go to “My Booking.” Choose the e-ticket you want to resend and tap the paper plane icon. Select “Send as PDF” via email, enter the recipient’s address, and tap “Send Now.”
What documents are accepted for refunds due to illness or pregnancy?
A medical letter or doctor’s note is usually required for illness or pregnancy-related refunds. Make sure the document clearly states the condition that prevents travel. Upload it during the refund submission process for verification.
How can I update my passport details on a booked ticket?
Open the Traveloka app, log in, and go to “Bookings.” Select your e-ticket and scroll to the “Manage Booking” section. Tap “Change Passport Details,” then enter your new information and upload a photo of your updated passport before submitting.
What if my passport is being renewed?
You can still book a flight while your passport is being renewed. Enter your current passport number and a valid expiry date when booking. Once you receive your new passport, you can update the information later in the “Manage Booking” section.