How can I redeem Klook Points?
Once you've accumulated more than 10 Klook points, you can redeem them on future bookings. Your order total will be reduced based on the number of points you choose to use. Be sure to select the option to pay with points during checkout!
Does Klook offer free cancellations?
Yes, Klook offers free cancellations, but this depends on the cancellation terms and conditions of the property or activity at the time of booking. If your reservation qualifies for a refund, you can cancel it for free without incurring any additional charges.
How do I pay at Klook?
You can use credit and debit cards such as VISA, MasterCard, JCB, and American Express. Other options include PayPal, Apple Pay, Google Pay, Alipay, and WeChat Pay for seamless and secure transactions on this platform.
When will I get my Klook refund?
For hotel bookings, refunds via PayPal are processed immediately, while refunds to bank cards take 5-7 days. If you don't receive your refund within 30 days of cancellation, contact Klook Customer Service for assistance.
What happens if Klook cannot refund to the original payment method?
If a refund cannot go to the original payment method, it will be processed through a bank transfer. This can take up to 30 business days, depending on the bank’s policy.
How can a user get a receipt for a Klook booking?
To get a receipt, go to the Bookings page on Klook. Select the booking, click “View more,” and then choose “Receipt.” The document will be generated and available for download.
Can Klook vouchers be transferred to another person?
Some vouchers cannot be transferred and can only be used by the person listed. Guests should check package details carefully before booking. Always enter the correct guest information at checkout to avoid problems.
What is a Klook e-Gift Card and how can it be used?
Klook e-Gift Cards are digital vouchers that can be bought in different amounts and currencies. They can be used for experiences, accommodation, food vouchers, or travel essentials. These cards make good gifts for occasions like birthdays, anniversaries, or festive holidays.
How long does it take to receive booking confirmation on Klook?
For activities with instant confirmation, a booking email usually arrives within 5 minutes. For those without instant confirmation, it takes 24 to 48 hours. Shoppers can check the “Confirmation” section of the package details to see the expected time.
Can someone book a Klook activity for family or friends?
Yes, you can book on behalf of family or friends by entering their details at checkout. However, some vouchers cannot be transferred and are only valid for the person listed. It’s crucial to provide correct guest information during booking.
