When will my Look Fantastic order be delivered?
For orders in Taiwan, the estimated delivery time is 8-14 working days, excluding national holidays. Track your order through your account or online to get exact delivery details.
What types of payment methods are accepted on Look Fantastic?
Securely pay online using debit or credit cards from Visa, MasterCard, American Express, JCB, Diners Club, or Discover. To enjoy additional savings, be sure to apply a Look Fantastic discount code before completing your payment!
When will my Look Fantastic rewards be added?
Rewards will be credited to your account within 24 hours after your referred friend makes a successful purchase using the referral code. You can view the rewards in your customer account on the website.
How long does the Look Fantastic refund take?
The refund process will be initiated once your return shipment reaches the warehouse and passes quality checks. The refund typically takes around 14 days to reflect in your account.
How will a customer know when their order is on the way?
The customer will get an email when their order is sent. This email will tell them when the order should arrive.
How can a customer track their order?
For tracked orders, the customer can use the link in their email or in their account to see where the order is. This lets them follow the order’s journey.
What should a customer do if their parcel has not arrived?
The customer should check for any delivery cards. The parcel may be with a neighbour or at a local depot.
What should a customer do if a code still does not work?
If the code still does not work, the customer should contact Customer Service for help. They can use the 'Still need help?' section on the website.
When will Beauty Plus+ points be rewarded?
Points will be given 7 days after the order is sent out. The points show as pending until that time.
Will a Beauty Plus+ member get special offers?
Yes, Beauty Plus+ members get priority access to special offers and activities during the year. Members should watch their emails for news.