How Can I Cancel My Hotel Booking?
Log into your Trip.com account and go to the Order Centre to modify or cancel your booking by following the provided instructions. Please note that bookings can only be changed or cancelled within the time frame specified by the hotel. After this period expires, changes or cancellations are no longer possible.
Can I Pay for My Hotel on Arrival?
To pay for your hotel booking on arrival, check the hotel’s policies and acceptable payment methods beforehand. Some hotels require advance payment or pre-booking to secure the reservation. In such cases, payment on arrival will not be an option.
How Can I Submit a Review of the Trip.com Website?
To provide feedback on your experience, scroll to the bottom of the homepage and click on the "Trip.com Site Opinion" option. You will find tools to rate, leave a review, and upload images to share your thoughts on Trip.com’s travel services.
What Is the Trip.com Customer Service Guarantee?
Trip.com offers 24/7 customer service to assist travellers with any issues during their journey. You can contact customer support via phone or email for help managing your orders through their comprehensive after-sales services.
Does Trip.com Offer Mobile App Discounts?
Yes, Trip.com often provides special promo codes and deals for bookings made through the mobile app. These app-exclusive offers can help you save more on hotels, flights, and activities.
How Do I Track My Flight Booking on Trip.com?
After booking a flight, log into your Trip.com account and head to the Order Centre. There you can view your itinerary, ticket details, and any updates about your flight.
Can I Change the Dates of My Flight?
Yes, but flight changes depend on the airline’s policy. Log into your Trip.com account, go to your booking, and follow the steps to request a date change. Extra charges may apply.
Is It Safe to Book with Trip.com?
Yes, Trip.com is a trusted travel platform that secures your payments and booking details. The website and app use encryption to ensure a safe booking experience.
Does Trip.com Offer Refunds?
Refunds depend on the booking type and provider’s policy. If your ticket or hotel is refundable, you can request a refund through your Trip.com account under Order Centre.
Can I Earn Rewards on My Bookings?
Yes, Trip.com has a rewards programme where you can earn Trip Coins for each booking. These coins can be used to get discounts on future flights, hotels, and tours.