What happens if an item ordered from 3Retro is out of stock?
If an ordered item is unavailable, 3Retro issues an immediate refund through the original payment method. Although the store aims to keep all items in stock, occasional shortages can occur. Customers are quickly notified, and refunds are processed without delay.
Can customers return unwanted items?
Yes, customers can return any unwanted item within 14 days of delivery. The product must be unworn, unused, and in its original packaging to qualify for a full refund. Customers pay for return shipping costs on non-faulty items.
Are personalised items eligible for return?
Personalised items can only be returned if there is a printing error or if the product is faulty. Once a name or number has been printed correctly, refunds or exchanges are not accepted. This includes situations where a player leaves a club or changes their squad number.
Who covers the cost of returning non-faulty items?
Customers are responsible for all return and re-shipping costs when returning or exchanging non-faulty items. It is recommended to use a reliable courier service and keep proof of postage for reference.
What should customers do if they receive a faulty or damaged item?
Faulty or damaged items should be returned within 14 days for a full refund, including the original delivery fee. Once a valid postage receipt is provided, customers are refunded for return shipping through their original payment method.
Does 3Retro allow exchanges?
Yes, exchanges are accepted. Customers must pay for return postage and the re-delivery before replacement items are sent. Including contact details on the returns form helps make the exchange process smooth.
How can customers arrange a return or exchange?
To arrange a return or exchange, customers should include the unwanted item and a short note explaining the request. The customer service team will process the return or exchange once the package is received.
How much is standard delivery and how long does it take?
Standard delivery costs £4.95 or is free for orders over £60. Orders usually arrive within 3 to 5 working days after dispatch. Delivery tracking information is sent by Royal Mail via email.
What are the express and next-day delivery options?
Express delivery costs £6.95 and takes 1 to 2 working days. Next working day delivery is available for £9.95 if the order is placed before midday. Orders made after 12pm on Friday are dispatched the following Monday, excluding bank holidays.
Does 3Retro deliver on weekends or holidays?
No, 3Retro does not deliver on Saturdays, Sundays, or public holidays. Delivery is limited to Monday through Friday. Customers should plan ahead if ordering close to weekends or festive periods.