How can customer service be reached?
The customer service team is available through phone, live chat, and contact forms. Assistance is provided for booking inquiries, modifications, and general questions regarding hotel stays.
What is the process for booking a stay?
The Barcelo search engine allows selection of hotel, dates, and occupancy details. If assistance is needed, the Customer Service team is available to help. Contact details can be found on the website.
How is a booking cancelled?
Reservations made on barcelo.com can be cancelled through the 'Manage Bookings' tab. If booked through Customer Service, contact the team for assistance. Bookings made via other companies must be cancelled through them.
What is included in the Barcelo All-Inclusive program?
Meals, snacks, cocktails, and soft drinks are included. Guests can also enjoy sports, activities, and entertainment at no extra cost.
What is the Premium Level at Barcelo hotels?
Premium Level offers 24-hour personalised service, discounts at the spa, priority check-in, and access to a private lounge. It aims to provide extra comfort and exclusive benefits.
What price guarantee does Barcelo offer?
Barcelo guarantees the lowest rate when you book through Barcelo.com. If you find a cheaper price elsewhere, the hotel will match it.
What does a 'no-show' mean?
A 'no-show' happens when guests do not arrive by 18:00 local time. The booking is canceled, and charges apply based on the booking terms.
What age is considered a baby at Barcelo hotels?
Children under 2 years old are considered babies. Proof of age may be required at check-in.
How can guests book a group holiday?
You can book up to 10 rooms online. For more than 10 rooms, you need to contact customer service to organize group bookings.
Does Barcelo offer worldwide hotel information and services?
"Yes, each hotel page provides information about services, facilities, and what is included. Guests can check this information before finalising their booking.
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