What is the return period for purchases?
Shoppers have 14 days to return items if they are not satisfied. Products must be sent back in their original packaging to qualify for a refund. Items returned without packaging may incur a fee. After 14 days, please check the Returns page for extended options.
Are all items sold with a warranty?
Most products come with a standard 12-month manufacturer warranty. Some suppliers offer extended warranties, which need to be registered directly with them. Your rights are protected under the Consumer Rights Act 2015. Always check with the supplier for extended coverage registration requirements.
What happens if my order arrives faulty?
If a product arrives faulty, shoppers have the right to a repair, replacement, or refund. Your legal rights are protected, and you can find more details on the Returns page. Contact customer service promptly to arrange the necessary steps.
Can I track my delivery?
Deliveries are handled by trusted courier services that send text updates. Customers will be notified of estimated delivery dates and times. If you do not receive an update, contact customer service via phone or email for assistance.
Do you provide Saturday deliveries?
Saturday delivery is available for most items across UK mainland addresses. Orders must be placed before 1pm from Monday to Friday. A small fee of £14.99 applies. Availability will be shown at checkout after entering your postcode.
Is it possible to pay in instalments?
Yes, you can pay in instalments through PayPal and Clearpay. Customers can spread payments interest-free over agreed terms. This offers flexibility for purchasing larger items. More details on financing can be found on the payment information page.
Can I change an incorrect delivery address?
If you use an incorrect address, contact customer service as quickly as possible. Have your order reference ready to speed up assistance. In some cases, you may need to cancel the order and resubmit it.
Does a Price Match Guarantee apply?
Yes, a Price Match Guarantee is available. If you find a lower price elsewhere, it will be matched. Terms and conditions apply, and you must provide proof of the lower price. Contact us by phone, chat, or email to make a claim.
How can I check delivery options for my order?
After placing an item in your basket, proceed to checkout. Enter the delivery postcode to view the available options. The system will display services for that specific product and location.
Who should I contact if I have questions?
Customers can call the helpline, use live chat, or email the service team. Phone numbers and email addresses are listed on the website. Staff are available to help with delivery, returns, or payment questions.