How much does delivery cost?
Delivery is completely free across the UK, with no minimum spend required. Customers can also choose faster delivery for £2.95. This provides affordable options for both standard and quicker service.
Can I change my delivery address after ordering?
You cannot change the delivery address once an order has been placed. If the order has not been dispatched, you may cancel it and reorder with the correct address. Contact customer service right away for help.
How quickly will my item be dispatched?
Most orders are dispatched within one working day of being placed, excluding bank holidays. Our staff works hard to process items quickly. Sometimes delays happen due to weather or postal strikes. Customers will receive updates if any issues occur.
How do I track my order?
A tracking number is sent by email once your order has been dispatched. Click the link provided and enter your number to track progress. Tracking shows the item’s location and expected delivery date. This helps you follow your order until it arrives.
What should I do if delivery is delayed?
First, check the estimated delivery date in your dispatch email. Couriers may adjust delivery schedules due to network issues. Make sure your delivery address was entered correctly. If delivery still hasn’t happened, contact customer service for help.
What happens if my item arrives damaged?
If an item arrives damaged, the situation will be resolved quickly. Depending on the issue, spare parts may be sent at no extra charge. If replacement is necessary, the faulty product will be collected and exchanged. Delivery costs for replacements will be covered.
How long do I have to return an order?
Items can be returned within 30 days for a refund. Delivery costs are not refunded when returning an item. Refunds are typically processed within 3–5 working days, except during bank holidays. Customers should ensure items are returned in acceptable condition.
What happens if I miss my delivery?
If delivery is missed, the courier will attempt redelivery within five working days. Customers can also arrange for parcels to be left in a safe place. Alternatively, items may be delivered to a chosen neighbour. Communication with the courier can help prevent further delays.
How can I check if parts of my order are missing?
Check the number of boxes listed in your dispatch notification and on the labels. If any are missing, contact customer service with your order number, name, and postcode. Providing details quickly helps the team resolve the issue efficiently.
What should I do before arranging installation?
Always unpack and check your order immediately after delivery. Ensure all parts are present, correct, and undamaged. It is best not to book installation until the order has been inspected. This avoids delays and ensures everything is ready to use.