When can delivery be expected?
Most products are available for next business day delivery, except on public holidays. Larger items like furniture, safes, and technology may take three to five business days. Delivery times are shown on product pages and in the shopping basket.
How much does delivery cost?
Delivery charges depend on the order value and customer type. Business customers get free delivery on orders over £99, excluding VAT. Smaller business orders have charges between £2.95 and £5.95. Personal customers pay £5.95 for orders over £50 and £9.95 for lower-value orders.
Can Euroffice deliver outside the UK?
Euroffice currently delivers to the UK mainland and Northern Ireland only. Deliveries are not available to the Isle of Man, Channel Islands, or Scottish Islands. Customers should check the product page for specific availability details.
How can an order be tracked?
Tracking is provided through a dispatch email that includes courier details and a tracking link. Customers can also log into My Account and check My Orders. Furniture and large items are delivered by specialized couriers who provide an estimated time the day before delivery.
What should be done if an order has not arrived?
Customers can log into My Account and click the tracking link next to their order. This will show the progress and current status of the delivery. Large and heavy items may take longer, usually three to five business days. For further help, customer service is available by phone during working hours.
Can the delivery address be changed after placing an order?
Yes, customers can add a new address during checkout on the delivery page. If the order has already been processed, the customer service team can help update the address. Support is available by phone from Monday to Friday during office hours.
Do customers need to register to shop at Euroffice?
Yes, registration is needed to complete a purchase. Registering is quick and offers benefits like order tracking and joining the rewards points scheme. This makes it easier for regular customers to manage their purchases.
Can Euroffice help find products not listed on the website?
Yes, customers looking for items not listed online can contact the service team. With a wide network of suppliers, Euroffice can often find unavailable products. This helps businesses and individuals get the exact supplies they need.
Can teams working from home order individually?
Yes, businesses can create sub-accounts so staff can order supplies directly to their home addresses. The main account holder can track spending, see all purchases, and set budget limits. This helps keep remote office supply orders simple and under control.
Is furniture available for next-day delivery?
Furniture and other large items are not available for next-day delivery. Specialised couriers handle these orders and will get in touch with you ahead of time. Delivery usually takes three to five business days, and you will be given a time slot.