How do I send a photo of my pet?
Simply upload a clear, high-resolution photo when placing your order to help the artists create the best result.
Can I choose the art style for my portrait?
Yes, customers can select from several styles, including classic, cartoon, or modern designs.
When will I receive my artwork proof?
A digital proof is usually sent within 24 hours of placing your order for approval or edits.
Can I request changes before printing?
Yes, unlimited revisions are allowed until you’re completely satisfied with the final design.
How long does production and delivery take?
Once approved, printing takes about 2–4 days, and UK delivery typically arrives within 3–7 working days.
Can I include more than one pet in a portrait?
Yes, you can include multiple pets in the same artwork perfect for families with more than one companion.
What payment methods are accepted?
Payments can be made securely using major debit or credit cards, PayPal, or other trusted payment options.
Does Furr and Family ship internationally?
Yes, international delivery is available, although shipping times vary depending on the destination.
What should I do if my order arrives damaged?
If your artwork arrives damaged or incorrect, a replacement or redo will be arranged immediately.
Are the portraits unique to each customer?
Yes, every design is custom-made and created exclusively for the person who orders it.