Is it possible to cancel or change my order?
Orders cannot be changed or cancelled online after placement. Email customer service within 24 hours to request changes. No changes can be made after dispatch.
What are the delivery times for orders?
Standard shipping usually takes three to seven business days. Priority shipping is two to five business days. Pre-order times are shown in event rules.
How do I get in touch for support?
For help with any issue, email support.uk@Htvront.comOpens a new window. Friendly support is available for all enquiries.
What should I do if my package arrives damaged?
Take photos of any damaged packaging or missing items. Contact customer service within three days of delivery. Include all relevant details for a quick solution.
How do I check my order status?
A shipment notification with tracking will be sent by email after dispatch. If not received in five days, contact customer service. Use your order number for all questions.
Are any situations not covered by warranty?
Items not bought from Htvront or authorised sellers are excluded. Damage from misuse, unauthorised repairs, or accidents is not covered. Consumables and some accessories are also excluded.
Can I return an item for any reason?
Unopened products can be returned within 15 days of delivery. Customers pay for return shipping unless the product is faulty. Refunds go back to the original payment method.
How do I submit a warranty claim?
Contact customer service with your order number and proof of the issue. Attach photos or a video that clearly show the problem. Service will review and help with the next steps.
How long is warranty cover for each product?
Machines have a one-year warranty from purchase. DTF print heads and mainboards are covered for six months. Other accessories are covered for three months. Some items are not covered.
What items are included in the Htvront warranty?
The warranty covers Htvront machines purchased from official sources. Some accessories and consumables have shorter warranty periods. Consumables such as mats are not covered. Always keep your proof of purchase.