How can customers report a missing item?
Customers should contact support right away with all order details. A quick check helps decide if a replacement or refund is necessary.
Are returns accepted for bundled items?
Bundle pricing depends on the entire bundle being returned together. Partial returns may change the discounted price.
What if the tracking link shows no movement?
Tracking might lag until the parcel reaches its next scan point. Weekends, holidays, or system delays can slow updates. Support teams can check the status if needed.
How long does a customer have to return an item?
Customers have 30 days from delivery to send back most items. Special return rules may apply during seasonal events.
Does Kudd.ly charge for standard delivery?
Standard UK delivery is always free. Most parcels arrive within a few working days, although busy times may extend this timeframe.
What is required for a smooth refund?
Returned items must be clean, unused, and packed correctly. Keeping the original packaging helps the team approve refunds more quickly.
When does next-day delivery apply?
Next-day delivery applies only to weekday orders placed before the 2 pm cut-off. Orders placed after that time will move to the next business day.
How long do refunds take?
Refunds are processed soon after inspection. Banks may take extra time to show the funds.
Why might dispatch be delayed during sales?
High-demand products may sell out faster than they can be restocked. Customers will see restock dates on the product page before checkout.
Do promotional items need returning?
Yes, promotional gifts included with orders must be returned. This ensures that refund eligibility remains valid.