How long does order processing take at Lightsin?
Order processing usually takes 1 to 3 days after payment confirmation. Delivery time depends on the product type. Products from the UK warehouse are delivered in 3 to 7 business days. Standard items may take 3 to 4 weeks, while pre-order items can take 5 to 10 weeks. Delivery estimates are also listed on product pages.
What is the daily order cut-off time?
Orders placed before 4:00 PM GMT (London) are processed the same day. Orders made after the cut-off are processed on the next business day.
Does Lightsin offer free shipping?
Free shipping is available to most UK cities. However, deliveries to areas like the Scottish Highlands, Offshore Islands, Northern Ireland, Channel Islands, Isle of Wight, and Isle of Man may have additional charges. Customers from these areas should confirm costs before ordering.
Are there areas where shipping is unavailable?
Yes, delivery to Jersey is currently not available. Orders with addresses in Jersey will not be processed. Customers in other areas may face extra charges based on their postal codes.
Why do some products take longer to arrive?
Longer delivery times may occur due to production, supply chain delays, or overseas shipping needs. Handcrafted and made-to-order products also require extra time for quality checks. This ensures items meet high standards before being sent out.
What is the return policy at Lightsin?
Lightsin has a 30-day return policy for unused items. Products must be in original packaging, with tags, and in a resellable condition. Returns are accepted for items that are faulty, incorrect, damaged, or lost in transit. Proof of purchase is required.
Are Lightsin products covered by warranty?
Yes, all products come with a one-year warranty. This covers material and workmanship issues, such as structural defects, wiring problems, or performance issues under normal use. Bulbs are generally not covered by the warranty.
Can products be exchanged?
Exchanges are allowed only if an item is defective, incorrect, or received in the wrong size. Customers should email service@lightsin.co.uk with details to request an exchange.
Who pays for return shipping fees?
If an item is defective, incorrect, or damaged, Lightsin covers the return shipping cost. Customers need to provide proof such as photos or videos. For other returns, shipping fees are the customer's responsibility.
How are refunds handled?
Once a return is received and inspected, customers are notified of approval. Approved refunds are processed within 5 to 7 business days. The credit is applied to the original payment method, although banks or card providers may take longer to complete the transaction.