Can desktop PCs be customised?
Yes, you can customize the PC builds according to your needs using the website configurator. Each configuration lets you choose the processor, memory, and storage. You can view upgrades in real time as you change the settings. This helps ensure the system fits your needs and budget.
Is delivery free to UK mainland?
Delivery is free to the UK mainland for many systems. Orders outside this area may have extra charges. They aim to dispatch orders on working days if they're placed by the cut-off time. Our goal is to deliver systems to customers quickly and efficiently.
Where is the warranty coverage applicable?
A standard warranty covers hardware from the delivery date for a specific period. It is limited to the desktop base unit for parts and labor as outlined in the order documents. Warranty claims may require returning the unit to the service center. This does not affect your legal rights as a consumer.
What happens if a part is faulty on arrival?
If a component is faulty when it arrives, you can quickly raise a claim. Inspect the machine and clearly describe the fault when contacting technical support. If eligible, they will arrange for part replacement based on the provided terms. Shipping charges may apply outside the specified region.
Are returns allowed if I change my mind?
If you change your mind, returns may not be accepted for custom-built systems once manufacturing starts. Standard returns are only available if goods are faulty or not as described. You must submit written notification within the allowed period. Goods must be unused and in their original condition for any possible credit.
What payment methods are accepted?
You can pay with major cards like Visa and MasterCard, as well as American Express. PayPal is accepted for quick, one-click payment. Transactions are secured and processed in sterling. You may see finance options at checkout.
How long does assembly and testing take?
They assemble systems after payment is cleared and the configuration is finalized. A testing phase checks that components work correctly before dispatch. Dispatch time can vary based on parts availability and the complexity of the build. Customers should check the estimated lead time at checkout.
Can I pay in instalments?
You may be able to access finance options through third-party providers, subject to status and approval. The website shows if “finance available” is displayed at checkout. Interest and terms will be clearly stated before you commit. Instalment plans include regular scheduled payments over a selected period.
What if components are updated or out of stock?
If a specific part is unavailable, the system may be built with a suitable alternative. We will inform you of any changes before manufacturing begins. The delivery date may adjust to account for rare components. They will maintain equivalence unless you choose to upgrade or change specifications.
How can technical support be contacted?
You can reach technical support using the phone number and email address found on the contact page. Depending on the issue, they may provide remote assistance or return instructions. Their support aims to be responsive and helpful. The right contact method will depend on the type of request.