Can an order be changed or cancelled?
You can change or cancel your order if you act quickly. Contact customer service to check your order’s status. Most orders are sent out within 24 hours.
What if it is too late to cancel?
If you cannot cancel in time, you can refuse the delivery. You can also return the order, as long as it is unopened, within 60 days. This helps if your plans change.
Does delivery go outside the UK?
Delivery is not available outside the UK right now. Orders can only be sent within the UK, including some areas.
Where can delivery be sent within the UK?
Delivery is available all over the UK, including Northern Ireland. It also covers the Scottish Islands and the Isle of Man.
How long does delivery usually take?
Delivery can take up to five working days. Most deliveries arrive between 8 AM and 5 PM, Monday to Friday. Delays may happen during busy times or bad weather.
How are refunds paid back?
Refunds go back to the card you used to pay. This helps keep payments safe and stops fraud.
Can delivery go to a different address?
You can use a different delivery address at checkout. This can be your work or any safe place. Your billing and delivery addresses can be different, but check the postcode to avoid delays.
What should be done if an item is missing?
Report missing items as soon as you notice. There is a 7-day limit to tell customer service. This helps the team check your parcel and sort out the problem quickly.
How can online orders be returned or exchanged?
You can send returns back by mail within 60 days of getting your order. Items must be new, unused, and in their original packaging.
Can online orders be returned in store?
Some stores let you return items for an exchange. Some can help with refunds if you contact customer service first. Bring your email receipt and the unused item in its original packaging.