Can an order be changed or cancelled?
You can change or cancel your order if you act fast. Contact customer service to check your order status. Orders usually ship within 24 hours.
What if it is too late to cancel?
If cancellation is not possible anymore, you can refuse the delivery. Another choice is to return the order unopened within 60 days. This makes it easy when plans change.
Does delivery go outside the UK?
Delivery is not available outside the UK right now. Orders can only be sent within the UK, including some areas.
Where can delivery be sent within the UK?
Delivery is available all over the UK, including Northern Ireland. It also covers the Scottish Islands and the Isle of Man.
How long does delivery usually take?
Delivery can take up to five workdays. Deliveries usually arrive between 8 AM and 5 PM, Monday to Friday. Sometimes, there may be delays because of busy times or bad weather.
How are refunds paid back?
Refunds will go back to the card you used to pay. This rule is to stop fraud and keep customers safe.
Can delivery go to a different address?
You can add a different delivery address when you check out. This could be a work address or another safe place. Your billing address and delivery address can be different. Make sure to check the postcode to avoid any delays.
What should be done if an item is missing?
Missing items should be reported straight away. There is a 7-day window to report the problem. This helps the team check the parcel and tracking details. The issue can usually be sorted faster when reported early.
How can online orders be returned or exchanged?
You can send returns back by mail within 60 days of getting your order. Items must be new, unused, and in their original packaging.
Can online orders be returned in store?
You can return items in some stores for an exchange. Some stores can also help with refunds if you contact customer service. You will need an email receipt and the unused item in its original packaging.