Where can customers check their order status?
Customers can check their order status anytime by signing into their account on www.partylite.co.uk. The account section lists all recent and past orders.
Is a flickering candle normal?
A gentle flicker is normal and adds to the candle’s warm glow. It helps create a calming atmosphere while in use.
Can excessive flickering be dangerous?
Yes, too much flickering can become a fire hazard. It is best to keep candles away from fans or windows and to trim the wick regularly.
How much does PartyLite charge for shipping?
Standard UK shipping costs £5.90. Orders to the Isle of Man have a higher shipping fee of £55. The total cost appears at checkout before completing payment.
Why does a candle flicker too much?
Strong flickering often happens due to drafts, long wicks, or uneven wax. These issues can affect how well the candle burns and its overall lifespan.
How can customers track their PartyLite order?
After placing an order, a confirmation email is sent with a tracking number. The tracking link provides live updates and estimated delivery times.
How can a customer cancel an order?
An order can be cancelled within 30 days of delivery by emailing csuk@partylite.co.uk. The cancellation is valid once the email is sent.
How is a refund processed after cancellation?
Once the return is approved, the refund is made using the original payment method. Customers can expect the funds to appear in their account within a few working days.
How long does it take to get a refund?
Refunds are processed within 2 to 4 working days after the returned product reaches PartyLite. The refunded amount is sent to the same payment method used for the original purchase.
What are the conditions for returning a product?
Returned products must be complete, in good condition, and sent within 14 days of cancellation. Refunds are issued only after items are received and inspected.