Can the billing address be changed after placing an order?
Once an order is confirmed, the billing address cannot be changed manually. Customers who need to modify it must contact Pixart Printing’s customer service team. The request will be reviewed with the finance department to see if the change is possible. Both shipping and billing addresses must be within the same country and cannot be altered after confirmation.
How can customers place their first order with Pixart Printing?
Placing an order with Pixart Printing takes only a few minutes. First-time users should create an account and log in with their chosen email and password. After logging in, customers can select products, customize features, and add them to the basket. Once satisfied, they can proceed to checkout, confirm details, choose payment options, and finalize the order.
What should customers know about delivery times?
Delivery dates at Pixart Printing are updated daily at 7:00 p.m. (CET). Next-day delivery is only available until 10:00 a.m. (CET). Delivery times may vary depending on product type, quantity, and destination. Late payments or file uploads can also affect delivery dates, which are recalculated automatically. Bank holidays and weekends are not included in delivery timeframes.
How can customers upload their artwork for printing?
Artwork can be uploaded during checkout or after placing the order. Customers can create multiple print jobs by uploading one file per design if printing different versions of the same product. This helps ensure accurate production and delivery.
How long do customers have to complete payment and upload files?
After placing an order, customers have 15 days to complete payment and upload files. If this is not done within that time, the order will be automatically canceled. Timely payment and uploads help guarantee that delivery estimates are met as shown in the confirmation email.
How can customers cancel a paid order or item?
To cancel a paid order or a single item, customers must send a request to support@pixartprinting.com. The customer service team will check if production has already started. If cancellation is possible, the order will be stopped, and a refund will be processed.
How can customers cancel a paid order or item?
To cancel a paid order or a single item, customers must send a request to support@pixartprinting.com. The customer service team will check if production has already started. If cancellation is possible, the order will be stopped, and a refund will be processed.
How are refunds processed after cancellation?
Refunds are automatically issued using the same payment method originally used. The processing time may vary depending on the payment type or bank. Refunds through bank transfer usually take longer. If payment was made via bank transfer or cash on delivery,
How can customers track their refunds?
Refund status is communicated by email after cancellation is approved. Customers are notified once the refund has been issued. The time it takes for the funds to appear depends on the customer’s payment provider.
What should customers do if they need to cancel an unpaid order?
Unpaid orders can be canceled directly from the customer’s account. Log in, go to “Personal area,” and select “Your orders.” Under the specific order number, click “See details,” then press the “Cancel order” button. The cancellation will take effect immediately.