How can I create a Tradeprint account?
You can set up a Tradeprint account through the online registration process. You will need to provide personal and business details for managing and tracking orders. Having an account makes ordering faster over time.
Does Tradeprint offer sample packs?
Yes, you can get sample packs to preview materials and finishes. These packs include popular print products to help you make decisions. They can save you money by preventing unwanted prints.
How does delivery work?
Delivery options depend on the product and the speed you select at checkout. You will receive tracking details once your order ships. Delivery times depend on the service chosen and your location.
Can I track orders?
You can track orders through delivery partners like DX, Evri, and Royal Mail apps. You'll get tracking codes after your order is dispatched. Tracking helps you monitor your delivery progress.
What payment methods are accepted?
You can pay with credit and debit cards, BACS, or invoices. The available choices depend on your account type and order value. Clear payment terms will be shown before you finalize checkout.
Is price matching available?
There is a price matching promise for eligible print products. Usually, you will need to provide proof of a lower price from a competitor. The price match terms help protect you from overpaying.
What does production time mean?
Production times indicate how long printing takes before shipping. Different products have different standard times. If you need it faster, you can choose quicker options.
Can I pay after receiving an invoice?
Invoice payment may be available for registered business accounts. Payment deadlines will be shown on the invoice. Late payment terms depend on your account settings.
How can I update existing artwork files?
You can change artwork files before production starts. The updated files must meet size and quality guidelines. Checking the details helps avoid printing mistakes.
Is customer support available if I need help?
You can contact customer support via phone, email, or live chat. Quick links and guidance are available on the help and contact pages. Support can assist you with questions and order issues.