How long does delivery usually take?
Standard delivery typically takes three to five working days. Next working day delivery is offered on selected models if ordered before 2pm. Delivery times may change slightly during busy periods. Anyone experiencing delays can contact customer service for an update.
Is next day delivery available?
Next day delivery is available on certain models. Orders must be placed before 2pm to qualify. Availability depends on stock and demand. Customers can check if their order is eligible during checkout.
How can I track my order?
A dispatch email is sent once the parcel leaves the warehouse, and it includes a tracking number. Royal Mail or DPD also send updates via email or text. Tracking can be followed through their apps or websites by entering the reference code.
Which delivery companies are used?
Orders are delivered by Royal Mail or DPD. These couriers provide reliable tracking updates through their websites. Customers receive notifications once their parcel is on the way, making it easy to follow the delivery progress.
What is the returns policy?
Items can be returned within thirty days from the date of receipt. Returned products must be unused and in the same condition as received. All accessories and free add-ons must be included. Customers should email customer service to start the return process.
Will I receive a refund or exchange?
Refunds depend on the condition of the returned product. A confirmation email is sent after inspection, and it will either approve or reject the refund. Approved refunds are issued to the original payment method. Exchanges are only provided for items that arrived damaged or defective.
What should I remove before returning my device?
Remove security locks, SIM cards, memory cards, and personal accounts. Personal data should be backed up and deleted. Not removing these items may delay the return. Devices not meeting these requirements might receive only a partial refund.
What happens if my return does not meet the terms?
Devices in unsuitable condition may be rejected. A partial refund might be offered depending on the issue. In some cases, the item may be returned to the customer. Each situation is assessed on a case-by-case basis.
How do I arrange an exchange?
Exchanges are available for items that arrived damaged or faulty. Customers must contact support within 24 hours of receiving the item. They can reach out by email or phone during business hours. Further guidance is provided afterward.
How will I know my refund has been processed?
A notification email is sent when the returned item has been inspected. The message will confirm the approval or rejection of the refund. Approved refunds are then issued to the original payment method. Processing times may vary based on the provider.