What delivery options are available?
Three main delivery options are available, including choices with tracking. Customers can find the complete list on the General Delivery Information page. Each option provides clear details on timing and handling. This helps buyers select the service that fits their needs.
Can shipping be upgraded after ordering?
Shipping cannot be changed once the order is placed. The order must be canceled and re-ordered with the desired shipping option. Customers can ask for support by emailing the service team. This ensures the right delivery method is used.
How can I check the status of my order?
An order confirmation message appears after purchase, followed by a confirmation email. The order also shows up in the account area. Once dispatched, a shipping email is sent with tracking details. Standard and tracked services can take up to five working days.
How do I track my delivery?
Tracking details are sent by email after dispatch. Royal Mail or DPD will also send updates by text or email. Customers can enter tracking numbers on their websites to follow progress. This lets customers monitor their parcel anytime.
Can I report a faulty coil?
Faulty coils must be reported within forty-eight hours of receipt. Only coils that are defective upon arrival can be returned. Each returned coil is checked before a refund or replacement is issued. Users should make sure coils are installed correctly to avoid burning.
Why do e-liquid colours sometimes change?
E-liquid batches can vary slightly in color due to ingredient differences. These color changes do not affect overall quality. Nicotine strength can also impact appearance. Flavor and performance remain unchanged.
What should I do if an item is missing?
Customers should check all packaging carefully, as small items can get hidden. Any missing product must be reported within forty-eight hours. Claims made after this time cannot be accepted. The service team will help once notified.
Can changes be made to an order?
Changes cannot be made once an order is submitted. Customers needing help should contact support by email. Guidance will then be provided on the best next step. This helps resolve issues quickly.
What if the wrong item is delivered?
Incorrect items must stay unopened and reported within forty-eight hours. Photos or batch numbers may be requested. Claims made after this period cannot be processed. A solution will be arranged once the issue is confirmed.
What should I do if my device becomes faulty?
Faults reported within six months may qualify for a refund or replacement. The team may ask for more details to understand the issue. If the device is defective, a suitable option will be offered. Items damaged through misuse or wear may be returned to the customer.