How can I change or cancel my order?
Customers should contact the support team as soon as possible if they want to change or cancel an order. Once the order is processed, changes are no longer possible. Quick communication increases the chances of updating the order in time. Delays may prevent any adjustments.
When will my order arrive?
Orders shipped from the UK warehouse typically arrive within five working days. Items sent from China may take ten to twenty working days. Shipping time depends on the warehouse chosen at checkout. Customers should keep this in mind when placing their order.
How can I tell if my order has been shipped?
A shipping email with logistics details is sent once the parcel leaves the warehouse. Customers should check their inbox and junk folder for this message. If no email is received, the support team can help. Tracking details will confirm the status.
When and where is my order dispatched?
Most orders are dispatched within twenty-four hours after payment is completed. Items are shipped from the United Kingdom if the UK warehouse is selected. Orders using the CN-SZ warehouse are shipped from China. The dispatch location depends on the chosen warehouse.
How do I track my order?
Customers should first refer to the tracking confirmation email. This email includes the carrier name and tracking number. The parcel can then be tracked through the carrier's website. Tracking allows you to follow delivery progress easily.
Can I change my delivery address?
If the address is incorrect, customers must contact support immediately. Address changes can only be made if the order has not been processed. Once processing begins, the address cannot be updated. Quick action improves the chances of correcting the details.
Why does my order show as “Complete”?
A “Complete” status means the order has been fully processed. It does not indicate delivery. Customers should track the parcel to confirm its location. Patience may be required as the parcel moves through the courier network.
Why was my parcel returned to sender?
Parcels are returned if the address is incomplete, refused, inaccessible, or damaged during transit. Couriers may attempt delivery several times before returning the parcel. Customers should contact support if this occurs. The team can assist with the next steps.
What is the returns policy?
Customers can review the full returns process on the Warranty Return page. Instructions explain how to send items back safely. Conditions must be followed to qualify for a return. Clear guidance is provided on that page.
Do I need to pay for my return and when is the refund issued?
Return costs are covered only for faulty or incorrect items. Customers must pay return postage if they simply change their mind. Refunds are processed as quickly as possible once the item is received. If no refund appears within a week, customers should contact support.